Privacy Policy

1. Introduction

At Symora AI (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you access or use our website, AI products, and related services.

By using our services, you acknowledge that your information may be processed as described in this policy.

2. Information We Collect

Depending on how you use our services, we may collect the following types of information:

• Personal Information: Information you provide directly, such as your name, email address, and contact details.
• User Inputs: Text, prompts, files, or other information you submit when interacting with our AI products.
• Technical Information: Information such as your IP address, browser type, device information, and usage logs.
• Usage Data: Information about how you interact with our website and services, including features accessed and interactions with our AI tools.

We aim to collect only the information necessary to provide and improve our services.

3. How We Use Your Information

We may use collected information to:

• Provide, operate, and maintain our AI products and services.
• Process user requests and generate AI responses.
• Respond to enquiries and provide customer support.
• Improve service performance, reliability, and user experience.
• Detect, prevent, and investigate fraud, misuse, and security incidents.
• Comply with applicable legal obligations.

We will not use personal information for purposes incompatible with those described in this policy without an appropriate legal basis.

4. AI Processing and User-Submitted Content

Our AI products may process the information you submit to generate responses, recommendations, or other outputs. Our AI products may process the information you submit to generate responses, recommendations, or other outputs. Depending on the product and its configuration, submitted content may be processed by third-party AI model providers or other service providers acting on our behalf.

Users should avoid submitting sensitive personal information unless the relevant product is designed and authorised to handle it.

5. Data Storage and Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, meet legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information, the service being used, and applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable law and legitimate operational requirements.

6. Sharing of Information

We may share information with trusted third parties when necessary to operate our services, including:

• AI model and API providers.
• Cloud hosting and data storage providers.
• Analytics, security, and technical support providers.
• Professional advisers, regulators, or law enforcement authorities where legally required.

We take reasonable steps to ensure that relevant service providers handle information appropriately and in accordance with applicable contractual and legal requirements. We do not sell personal information for monetary consideration.

7. Cookies and Analytics

Our website may use cookies or similar technologies to maintain functionality, understand website usage, improve performance, and remember user preferences. Where applicable, you can manage cookie preferences through your browser settings or our cookie preference tools.

If we use analytics or advertising technologies, we will explain their relevant purposes and obtain consent where required by applicable law.

8. Data Security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request deletion of personal information, where applicable.
• Withdraw consent where processing is based on consent.
• Object to or request restrictions on certain types of processing.
• Request a copy of your information where a right to data portability applies.
• Lodge a complaint with the relevant data protection authority.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

10. Third-Party Services and Links

Our website or AI products may integrate with third-party services or contain links to external websites. These services may have their own privacy policies and data handling practices.

We encourage you to review their privacy policies before providing personal information to them.

11. Children's Privacy

Our services are not intended for children where their use would be prohibited by applicable law. We do not knowingly collect personal information from children in circumstances where such collection is unlawful. If we become aware of such collection, we will take appropriate steps to address it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, data handling practices, or legal requirements. Any updates will be published on this page with a revised “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Company: Symora AI

Email:

Address:

We will respond to requests in accordance with applicable data protection laws.